{"id":90730,"date":"2023-07-27T14:32:26","date_gmt":"2023-07-27T14:32:26","guid":{"rendered":"https:\/\/news.veraclinic.net\/our-quality-standards\/"},"modified":"2023-09-25T09:51:17","modified_gmt":"2023-09-25T09:51:17","slug":"nos-standards-de-qualite","status":"publish","type":"page","link":"https:\/\/news.veraclinic.net\/fr\/nos-standards-de-qualite\/","title":{"rendered":"Nos standards de qualit\u00e9"},"content":{"rendered":"<div class=\"gb-grid-wrapper gb-grid-wrapper-6232a014\">\n<div class=\"gb-grid-column gb-grid-column-141c614b\"><div class=\"gb-container gb-container-141c614b\">\n<div class=\"wp-block-post-date__modified-date wp-block-post-date\"><a href=\"https:\/\/news.veraclinic.net\/fr\/nos-standards-de-qualite\/\"><time datetime=\"2023-09-25T09:51:17+00:00\">septembre 25, 2023<\/time><\/a><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-systeme-de-gestion-de-la-qualite-iso-9001-2015\">Syst\u00e8me de gestion de la qualit\u00e9 ISO 9001\/2015<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le syst\u00e8me de gestion de la qualit\u00e9 ISO 9001\/2015 se concentre sur la pr\u00e9vention de nos patients de rencontrer un service inappropri\u00e9. \u00c0 cette fin, le syst\u00e8me de gestion de la qualit\u00e9 maintient les unit\u00e9s de service sous un contr\u00f4le constant et minimise les erreurs possibles. Ce syst\u00e8me vise \u00e0 maintenir la satisfaction des patients au plus haut niveau en se mesurant et en s\u2019am\u00e9liorant continuellement lui-m\u00eame, et en d\u00e9tectant les erreurs possibles.<br>Le syst\u00e8me de gestion de la qualit\u00e9 ISO 9001\/2015, qui vise une satisfaction absolue pour les patients et des employ\u00e9s, continue d\u2019ajouter de la valeur \u00e0 nos patients et \u00e0 nos employ\u00e9s en s\u2019int\u00e9grant \u00e0 l\u2019identit\u00e9 d\u2019entreprise de Vera Clinic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La mise en \u0153uvre du syst\u00e8me de gestion ISO 9001\/2015 indique que Vera Clinic dispose d\u2019un syst\u00e8me de gestion de la qualit\u00e9 conforme aux normes internationales, c\u2019est-\u00e0-dire qu\u2019il fonctionne selon les normes internationales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 la suite de l\u2019audit de certification du syst\u00e8me de gestion de la qualit\u00e9 ISO 9001\/2015 qui s\u2019est tenu pour la premi\u00e8re fois en octobre 2020. Vera clinique a r\u00e9ussi l\u2019audit de certification et a re\u00e7u la certification du syst\u00e8me de gestion de la qualit\u00e9 ISO 9001\/2015.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aucune non-conformit\u00e9 majeure n\u2019a \u00e9t\u00e9 d\u00e9tect\u00e9e dans les v\u00e9rifications effectu\u00e9es une fois par an.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-systeme-de-satisfaction-client-iso-10002\">Syst\u00e8me de satisfaction client ISO 10002<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tout en maintenant la satisfaction de nos patients au plus haut niveau et en assurant la r\u00e9solution des patients au bon moment, avec la bonne m\u00e9thode et par les bonnes personnes, le syst\u00e8me ISO 10002 fait partie int\u00e9grante du syst\u00e8me de gestion de la qualit\u00e9 ISO 9001 de notre h\u00f4pital.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce syst\u00e8me \u00e9tabli nous permet d\u2019identifier les tendances, d\u2019\u00e9liminer les causes de plaintes et d\u2019am\u00e9liorer les services de notre h\u00f4pital en offrant une approche coh\u00e9rente pour traiter les demandes des patients.<br>Notre h\u00f4pital, est certifi\u00e9 ISO 10002 du syst\u00e8me de gestion de la satisfaction client.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-df73ed07\"><div class=\"gb-container gb-container-df73ed07 contact-sticky\">\n\n<h4 class=\"gb-headline gb-headline-1c092c04 gb-headline-text\"><strong>Obtenez une consultation gratuite<\/strong><\/h4>\n\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f91327-o1\" lang=\"fr-FR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/90730#wpcf7-f91327-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"91327\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f91327-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Ton nom complet*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fullname\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-fullname\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fullname\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre e-mail*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"phonumber\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext form-phonenumber\" data-numberonly=\"true\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phonumber\" \/><input type=\"hidden\" name=\"phonumber-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea form-message\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span><br \/>\n<\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner form-submit\" type=\"submit\" value=\"Envoyer le message\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-90730","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.11 (Yoast SEO v21.4) - 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